Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email firstname.lastname@example.org request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Aimees Hair and Beauty
Returns Department Tracking #
583 Wimborne Road
Dorset BH9 2AR
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened.
For example, all hair & skin care products must not have been opened, used or damaged in any way!
Hair extensions and wigs – these must be returned in their original shipped condition, with undamaged packaging. No refund will be given for any hair or wigs that have had their tags removed or been unattached from the original cardboard.
Any hair, wigs or cosmetics that we deem to have been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st or second Class mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.