Return and Refund Policy

Last Updated: [August 14, 2025]

1. Introduction

Welcome to Aimee's Hair & Beauty Bournemouth's Return and Refund Policy. This policy explains what to expect when you purchase products from our online store. Our business is registered at 583 Wimborne Road, Winton, Bournemouth BH9 2AR (Company Registration no. 07866045).

2. Our 14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it
  • Be unworn or unused
  • Have all original tags attached
  • Be in its original packaging
  • Be accompanied by your receipt or proof of purchase

3. Starting a Return

To begin the return process:

  1. Contact us at salon@aimeeshairandbeauty.co.uk
  2. We'll review your request
  3. If approved, we'll send you a return shipping label and instructions on where to send your package
  4. Important: Items sent back to us without first requesting a return will not be accepted.

4. Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If you receive a defective, damaged item or the wrong product, contact us right away at salon@aimeeshairandbeauty.co.uk so we can resolve the issue.

5. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Perishable goods (such as certain beauty products)
  • Custom or personalized items
  • Personal care and beauty products (due to hygiene regulations)
  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns for:

  • Sale items
  • Gift cards

If you're unsure whether your item can be returned, please contact us before sending it back.

6. Exchanges

The quickest way to get a different item is to return your current item and then place a new order for the product you want.

7. EU Customers: 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel your order within 14 days of receipt for any reason. The item must be in its original condition, unused, with all tags and packaging intact, and you must provide proof of purchase.

8. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the status of your refund
  • If approved, your refund will be processed to your original payment method within 10 business days
  • Please note that it may take additional time for your bank or credit card company to process the refund

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at salon@aimeeshairandbeauty.co.uk .

9. Return Address

Approved returns should be sent to:
Aimee's Hair & Beauty Bournemouth
583 Wimborne Road
Bournemouth
BH9 2AR

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Aimee's Hair & Beauty Bournemouth
583 Wimborne Road, Winton
Bournemouth BH9 2AR
Company Registration no. 07866045
Email: salon@aimeeshairandbeauty.co.uk
Website: https://www.aimeeshairandbeauty.co.uk/

This Return and Refund Policy is subject to the laws of England, Northern Ireland, Scotland and Wales. We reserve the right to update or change this policy at any time. The most current version will always be available on our website.