Shipping policy

Shipping Policy for Aimee's Hair & Beauty Bournemouth
Last Updated: [August, 16 2025]

1. Introduction

Welcome to Aimee's Hair & Beauty Bournemouth ("we," "us," or "our"). We're excited to offer local delivery of our professional hair and beauty products to customers in the Bournemouth area. This shipping policy explains how we deliver your orders once our online store launches.

Our business is registered at 583 Wimborne Road, Winton, Bournemouth BH9 2AR (Company Registration no. 07866045). We follow the laws of England, Northern Ireland, Scotland, and Wales.

2. Delivery Areas

We currently offer delivery to customers within:

  • Bournemouth
  • Poole
  • Christchurch
  • Surrounding areas within a 10-mile radius of our salon (583 Wimborne Road, Winton, Bournemouth BH9 2AR)

3. Delivery Services

We use two trusted local delivery companies to ensure your products arrive quickly and safely:

Bournemouth InXpress

  • Delivery Time: Orders placed before 2 PM will be delivered the same day (Monday-Friday)
  • Service Area: Bournemouth town center and immediate surrounding areas
  • Delivery Window: 3-5 PM or 6-8 PM (you can select your preferred time slot at checkout)

Southern Despatch Couriers

  • Delivery Time: Next business day for orders placed before 3 PM
  • Service Area: Wider Bournemouth area including suburbs and neighboring towns
  • Delivery Window: 9 AM-5 PM (you'll receive a 2-hour delivery window notification on the morning of delivery)

4. Order Processing

  • All orders are processed within 1 business day of placement
  • Orders placed on weekends or bank holidays will be processed on the next business day
  • #You'll receive an email confirmation when your order is processed and ready for dispatch

5. Delivery Costs

  • Free delivery on all orders over £100 within our local delivery zone
    £2.99 flat rate for orders under £100
  • Some remote areas may incur a small additional fee (you'll be notified before checkout if this applies)

6. Order Tracking

  • You'll receive a tracking number via email once your order has been dispatched
  • Track your delivery in real-time through our delivery partners' websites
  • Bournemouth InXpress tracking: [Link ]
  • Southern Despatch Couriers tracking: [Link ]

7. Delivery Issues

If you experience any issues with your delivery:

  • Missing packages: Contact us within 24 hours of the expected delivery time
  • Damaged products: Please take photos of the damage and contact us within 24 hours of receiving your order
  • Incorrect items: Notify us within 24 hours of delivery

8. Returns and Refunds

We accept returns of unopened, unused products within 14 days of delivery
Return shipping costs are the customer's responsibility unless the product is faulty
Refunds will be processed within 5 business days of receiving the returned item

9. Contact Us

If you have any questions about our shipping policy, please contact us:

Aimee's Hair & Beauty Bournemouth
583 Wimborne Road, Winton
Bournemouth BH9 2AR
Email: salon@aimeeshairandbeauty.co.uk
Phone: 07760 711825